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ROUTINE APPOINTMENTS

If you are in need of a GP appointment that is NOT a same day emergency you will need to complete an online consultation form via PATCHS between the hours of 8am and 2pm (Monday to Friday)

To do this please click the banner below or you can access this through the NHS app.

Click HERE to contact your GP online
Answer a few simple questions and PATCHS will quickly get you help

For more information regarding PATCHS please click on APPOINTMENTS

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ADVICE. FIT NOTES. MEDICATION

Once your PATCHS form has been clinically triaged you will be contacted within 48 hours and signposted to the next appropriate step in your care, these steps could be:
 

  • A routine face to face GP appointment 

  • A routine telephone GP appointment

  • Self-referral link to an appropriate service

  • Pharmacist

  • MSK physiotherapist 

  • Referral to Community Services 

  • Advice given without needing an appointment
     

For more information regarding PATCHS please see below video:

 

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For routine measurement checks including blood pressure, weight and height - you can visit our POD room.

For more information please see the video below:

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URGENT APPOINTMENTS

If you have a medical concern that cannot wait until the next appointment, please call us between 9am-11am. The reception team will then add you on our on-call doctors list and you'll be contacted on the same day.

EVENINGS & WEEKENDS

We work with local partners to improve patient care through collaborative and integrated service delivery whilst supporting general practice working. The Enhanced Access Hubs are managed by the Federation. They enable patients to see a variety of clinicians to be seen outside of core service hours.

Patients can book appointments between 6.30pm and 8pm Monday to Friday and 9am to 5pm on Saturdays. 

Appointments are offered at a choice of two hubs, one located in the north of the borough and one in the south. Patients can book into any hub of their choosing by speaking to their registered GP surgery or by calling the hub service when their surgery is closed. Unfortunately, we are not able to provide this service to patients who are not registered with a GP in the Westminster area.

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The two locations are:


Connaught Square practice
41 Connaught Square, St George's Fields, London W2 2HL
Weekdays 6.30pm - 8.30pm Saturdays 9am to 5pm


Pimlico Health at the Marven
46-50 Lupus St, Pimlico, London SW1V 3EB
Weekdays 6.30pm - 8.30pm Saturdays 9am to 5pm

 

 

HOW CAN PATIENTS BOOK IN?

  • You can do this via your registered GP practice requesting an appointment at the enhanced access hub

  • Online through Airmid (previously known as SystmOnline)

  • For enquires or to cancel your appointment after 6:30pm you can email

  • Connaught square hub: hcl.hclcommsenhancedaccess@nhs.net

  • Pimlico hub: hcl.hclenhancedaccess@nhs.net

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WHAT TO DO BETWEEN 8PM TO 8AM?

 

In a life threatening emergency dial 999. It’s quite simple to remember, for life-threatening emergencies dial 999. Always call 999 if someone is seriously ill or injured, and their life is at risk.

 

Examples of medical emergencies include (but are not limited to):

  • chest pain

  • difficulty in breathing

  • unconsciousness

  • severe loss of blood

  • severe burns or scalds

  • choking

  • fitting or concussion

  • drowning

  • severe allergic reactions.

 

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URGENT CARE DIAL 111

111 is free and available 24 hours a day. 111 is a non-emergency service which offers urgent health care assessment and can signpost you to the most appropriate care for your condition; this could be self-care, your GP practice, your local Enhanced Access Hub a local pharmacy, walk-in centre, the emergency department or we’ll arrange for an emergency ambulance if required. When you call 111, the first voice you will hear is one of our specially trained call assessors who will take you through a series of questions to determine how we can help. We also have a team of clinicians on hand within our control room who is able to provide additional assessment and advice, when required, over the phone. Our team of clinicians include GPs, nurses, pharmacists as well as dental and mental health nurses.

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You should call NHS 111 if:

  • You need medical help fast but it’s not a life-threatening emergency

  • You don’t know who to call for medical help or you don’t have a GP to call

  • You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate or closest

  • You require health advice or reassurance about what to do next

  • You have medication enquiries

  • 111 is also available online, https://111.nhs.uk/, if you’re not sure what to do
     

For less urgent health needs, you should contact your GP or local pharmacist in the usual way.

 

If you want to know about local services in the area please follow this link: https://www.mecclink.co.uk/londo
 

IF WE ARE CLOSED

When our practice is closed you can call 111 for any medical concerns that cannot wait until we reopen.
NHS 111 is available 24 hours a day, 7 days a week.

Call 999 in a serious medical emergency.

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