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APPOINTMENTS

WE ARE OPEN
MONDAY - FRIDAY 9AM - 6.30PM

GP APPOINTMENTS

You need to be a registered patient to book an appointment. If you are not registered, please click here to complete registration.

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If you are in need of a GP appointment, you will need to complete an online consultation form via PATCHS between the hours of 8am and 6:30pm (Monday to Friday). Your PATCHS request will be reviewed by a GP.

If your request is deemed medically urgent, you will be given an appointment with the GP within 24 hours.   

All other PATCHS will be sent a routine booking link to the appropriate service or clinician such as below:  
 

  • A routine face to face GP appointment 

  • A routine telephone GP appointment

  • Self-referral link to an appropriate service

  • Pharmacist

  • MSK physiotherapist 

  • Referral to Community Services 

  • Advice given without needing an appointment


To complete a PATCHS, please click the PATCHS banner below, or you can access this through your NHS app.

If you are using PATCHS for the first time, you will need to create an account first. Follow these 4 simple steps:

1. Go on to PATCHS (click the banner or link below)
2. Select 'Contact my GP practice' -> 'Continue with PATCHS' -> 'Create an account as a patient'
3. Fill out the form and verify your email address
4. Log back in to PATCHS and submit your request 
 

Click HERE to contact your GP online.

Answer a few simple questions and PATCHS will quickly get you help.
 

PATCHS Logo.png

ADVICE. FIT NOTES. MEDICATION

For more information regarding PATCHS please see below video:​​

​​​​​​For routine measurement checks including blood pressure, weight and height - you can visit our POD room, no booking is needed. For more information please see the video below:

EVENINGS & WEEKENDS

We work with local partners to improve patient care through collaborative and integrated service delivery whilst supporting general practice working. The Enhanced Access Hubs are managed by the Federation. They enable patients to see a variety of clinicians to be seen outside of core service hours.

Patients can book appointments between 6.30pm and 8pm Monday to Friday and 9am to 5pm on Saturdays. 

Appointments are offered at a choice of two hubs, one located in the north of the borough and one in the south. Patients can book into any hub of their choosing by speaking to their registered GP surgery or by calling the hub service when their surgery is closed. Unfortunately, we are not able to provide this service to patients who are not registered with a GP in the Westminster area.

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The two locations are:


Connaught Square practice
41 Connaught Square, St George's Fields, London W2 2HL
Weekdays 6.30pm - 8.30pm Saturdays 9am to 5pm


Pimlico Health at the Marven
46-50 Lupus St, Pimlico, London SW1V 3EB
Weekdays 6.30pm - 8.30pm Saturdays 9am to 5pm

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HOW CAN PATIENTS BOOK IN?

  • You can do this via your registered GP practice requesting an appointment at the enhanced access hub

  • Online through Airmid (a version of SystmOnline)

  • For enquires or to cancel your appointment after 6:30pm you can email

  • Connaught square hub: hcl.hclcommsenhancedaccess@nhs.net

  • Pimlico hub: hcl.hclenhancedaccess@nhs.net

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WHAT TO DO BETWEEN 8PM TO 8AM?

In a life threatening emergency dial 999. It’s quite simple to remember, for life-threatening emergencies dial 999. Always call 999 if someone is seriously ill or injured, and their life is at risk.

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Examples of medical emergencies include (but are not limited to):

  • chest pain

  • difficulty in breathing

  • unconsciousness

  • severe loss of blood

  • severe burns or scalds

  • choking

  • fitting or concussion

  • drowning

  • severe allergic reactions.

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URGENT CARE DIAL 111

111 is free and available 24 hours a day. 111 is a non-emergency service which offers urgent health care assessment and can signpost you to the most appropriate care for your condition; this could be self-care, your GP practice, your local Enhanced Access Hub a local pharmacy, walk-in centre, the emergency department or we’ll arrange for an emergency ambulance if required. When you call 111, the first voice you will hear is one of our specially trained call assessors who will take you through a series of questions to determine how we can help. We also have a team of clinicians on hand within our control room who is able to provide additional assessment and advice, when required, over the phone. Our team of clinicians include GPs, nurses, pharmacists as well as dental and mental health nurses.

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You should call NHS 111 if:

  • You need medical help fast but it’s not a life-threatening emergency

  • You don’t know who to call for medical help or you don’t have a GP to call

  • You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate or closest

  • You require health advice or reassurance about what to do next

  • You have medication enquiries

  • 111 is also available online https://111.nhs.uk if you’re not sure what to do
     

For less urgent health needs, you should contact your GP or local pharmacist in the usual way.​ 

 

More about local services in your area, see: https://www.mecclink.co.uk/london

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IF WE ARE CLOSED

When our practice is closed you can call 111 for any medical concerns that cannot wait until we reopen. NHS 111 is available 24 hours a day, 7 days a week.

Call 999 in a serious medical emergency.

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