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Routine GP Appointments

The practice offers telephone appointments with a GP. These appointments are 5 minute appointments.

Face to face appointments are 15 minute appointments. You can ask to book with a Doctor of your choice and if you feel more comfortable with a chaperone during an examination please advise the staff so we can arrange this for you.

You can make a telephone or face to face appointment with the GP online if you have signed up to use SystmOnline. 

Please note: Contact reception to be issued a password to access the Online Booking service if you do not already have this.

Alternatively you can call the Health Centre on 0207 848 2613 to book an appointment. 

Routine Practice Nurse & Health Care Assistant Appointments

Nurse and HCA appointment times vary depending on which service you require. 

Nursing services includes

  • contraception
  • dressings
  • ear syringing
  • pregnancy testing
  • removal of stitches
  • travel advice
  • treatment of minor illnesses
  • sexual health checks
  • smoking cessation

The Nurses are particularly interested in health promotion and prevention of illness and welcome consultations on general health and lifestyle.

To book a nurses appointment you will need to call 0207 848 2613 as these are not bookable online.

HCA services

  • Blood tests
  • ECG
  • Ambulatory Blood Pressure Monitoring
  • Blood Pressure check

You can book a HCA appointment online or over the phone.

Urgent Appointments

If you need to be seen on the same day or have a medical emergency we ask if you could call between 09.00 - 11.00 to be added to the on call GPs triage list. The on call GP will then call you back and help you over the phone or if they feel you need to be seen they will invite you in for a same day appointment. If your problem occurs after 11, the on call GP is still available so you can still call and speak to them if it is medically urgent. The earlier you call the easier it is for the GP to help you. The number to call to access this service is 0207 848 2613.

Appointment Duration

Face to face appointments are limited to 15 minutes with the doctor of your choice and you can also book a 5 minute telephone consultation. If you feel more comfortable with a chaperone (see our Services pages for more information) during an examination please advise the staff. Reception is available on the telephone and face to face Monday to Friday. Nurse and HCA appointment times vary depending on which service you require.

Same Day or Urgent Care

If you have a medical concern the centre has an on-call GP available on the phone Monday - Friday. You will need to call the Health Centre on 0207 848 2613 and the reception team will help you.

If you can please call during 09:00 - 11:00 so we can ensure the GP can help you as soon as possible.

See the Services pages for more information.

Dean St GUM Clinic

Routine appointments can be made on a Wednesday and Friday.

Policy for Lateness and Missed Appointments

As part of our aim to reduce patient waiting time we operate a lateness policy. If you are more than 10 minutes late for your appointment the nurses or doctors will ask you to rebook as they will be seeing their next patient. To ensure that all clinics run to time please arrive at your allocated appointment time.

What Happens If I Am Late For My Appointment?

Unfortunately if you are over 10 minutes late you would need to re arrange your appointment so that the next patient's appointment time is not affected.

The Health Centre operates a ‘failed to attend’ policy for all patients that miss their appointments. If a patient fails to attend two appointments a warning letter will be sent to the patient. If a patient misses more than three appointments within one year they will be removed from our practice list for one academic year after which they can re-register if they wish.

Home Visits

These are available only for patients unable to attend the Centre. Please try to come to the Centre whenever possible as the facilities here are better for examination and treatment.

Where possible a request for a visit should be made early in the day.

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